We have a fairly simple philosophy about client service: If you didn't get what you wanted or expected, you don't have to pay. If you are dissatisfied, we will do all within our power to make it up to you. For us to keep this promise, the client has responsibility to follow a couple simple rules:

If the service involves counseling, any claim for a refund must be made before another session occurs. Once a refund is made, we would not want you to continue as an unsatisfied client unless it is clear to us a change of counselors or other remedy would solve the problem and we can continue counseling or you realize your error in making a claim and repay the refunded amount.

If the disputed transaction involves other more tangible resources, the return policies of the vendor must first be followed. Any shipping or handling cost is not refundable, but we will stand behind any item purchased from our website if it is unsatisfactory.

In the case of any dispute that is not quickly settled to your satisfaction, email us with full details and we promise prompt resolution.